Gustav Fouche

Privacy Policy

We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.

This policy applies if you interact with us through our salons, over the phone, online, or interacting with us on social media (our “Services”).

If you don’t want to read all the detail, here are the things we think you’d really want to know:

  • We do use a number of third parties to process your personal information on our behalf all of which are based inside of the European Economic Area.

  • You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.

  • With your consent we do send direct marketing, to opt out of these communications at any time, please use the subscription link at the bottom of any email you have received or contact us directly either by email or phone.

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  • Who are we?

 

When we say ‘we’ or ‘us’ in this policy, we’re referring to the company Gustav Fouche Limited. 

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  • What information do we hold?

 

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);

  • Information about whether or not you want to receive marketing communications from us; ;

  • Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services.

  • Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services; and

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  • Our legal basis for processing your personal information

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    Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:

  • Consent: You have told us you are happy for us to process your personal information for a specific purpose;

  • Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.

  • Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;

  • Public information: Where we process personal information which you have already made public;

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  • How do we use your personal information?

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  • There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when purchasing one of our products online, we will not be able to sell you that product as we would be unable to process your payment or deliver the product to you. We may use your information in the following ways:

To provide our products and services - we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you, process your payment. And we need to use your details to do all this.

Analytics and profiling - we use your personal information for statistical analysis and to help us understand more about our clients. That includes understanding the products and services of interest to you, the manner in which you wish to consume them. This helps us to serve you better and to find ways to improve our services, salons and websites. In turn, these details help us to be more relevant to you.

Contacting you - we use your personal information to contact you: either to conduct market research or to contact you about products and services from us. We may also contact you in relation to any questions you have raised with us or to discuss your appointments.

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  • Cookies and similar technologies

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We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites. For more information please see our full Cookie policy.


  • Who might we share your personal information with

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Within Gustav Fouche Limited, we use your personal information to provide the most relevant Service to you.

Companies that deploy our email campaigns for us because they need to know your email address to carry out these services;

  • Companies that provide insights and analytics services for us so we can stock the right products, send the right marketing campaigns and understand our business and customers better;

  • Companies administer competitions for us so they run smoothly;

  • Companies that enable us to collect your reviews and comments, both online and offline; and

  • Companies that help us with our community and social goals,


  • Keeping you informed about our products and services

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We would like to tell you about the great offers, ideas, products and services we provide from time to time. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.

We won't send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by clicking the subscription link at the bottom of any email and following the directions, or by contacting us directly.

Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.


  • Your rights

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You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

  • the right to access a copy of the personal information we hold about you;

  • the right to correction of inaccurate personal information we hold about you;

  • the right to restrict our use of your personal information;

  • the right to be forgotten;

  • the right of data portability; and

  • the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.


  • How long will we keep your personal information?

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We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.


  • Security

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We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

  • We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;

  • We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data;

  • We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and

  • We enforce a “need to know” policy, for access to any data or systems.


  • Contact Us

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If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:

By email or by post: Data Protection Officer, Gustav Fouche, 82 Westbourne Grove, London W2 5RT

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.


  • Policy Changes

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This privacy policy was most recently updated in December 2019. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.